Refund policy
Last Updated: October 16, 2026
At Packnido, we want you to feel confident shopping for blankets, tablecloths, and other home textile products. If you are not satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify for a return, items must be unused, unwashed, undamaged, and in their original condition with original packaging and tags, where applicable.
For hygiene and product protection reasons, items that have been used, washed, or damaged after delivery may not be eligible for return unless they arrived defective or damaged.
How to Request a Return
To initiate a return, please contact our customer service team with your order number, the item you wish to return, and the reason for the return. If the item is damaged or incorrect, please include clear photos when possible.
Please wait for return instructions and authorization before sending any items back. Unauthorized returns may not be accepted.
Return Shipping Costs
For returns due to a change of mind or personal preference, customers are responsible for the return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or return shipping assistance.
Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law or the return results from our error.
Refund Process
Once your returned item has been received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to be processed. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Exchanges
If you receive a defective or incorrect product, please contact us for assistance. Exchanges are subject to product availability. Depending on the situation, we may offer a replacement or another appropriate solution.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and supporting photos. We will review your request and work with you to resolve the issue.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation. Eligible shipped orders may be returned according to this policy.
Contact Us
For return, refund, or exchange assistance, please contact Packnido:
Store Name: Packnido
Phone: +1 (787) 525-3575
Email: info@packnido.us
Address: 10875 Passage Way, Parkland, FL 33076-4853, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
Packnido reserves the right to review return requests individually. Nothing in this policy limits any rights customers may have under applicable law.